@woshicatofficialFrequently Asked Questions:
What breed of cat is Yoyo?
A British Shorthair.
What payment methods do you accept?
We accept most major credit cards (Visa, MasterCard, Discover, American Express), as well as Google Pay, Apple Pay and ShopPay. All transactions are secure.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the USPS website.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items. The customer is responsible for return shipment costs. To initiate a return, please email help@woshicat.com for assistance.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Order processing and preparation can take 1-3 business days. Generally, standard shipping takes 3-7 business days through USPS.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so we may not be able to accommodate changes once an order is in progress.
Do you offer international shipping?
We currently do not support international shipping but are looking to add that option in the future!
How do I find the right size?
We provide a detailed sizing chart on each product page to help you choose the right size. If you are still unsure, feel free to reach out to our customer service team for personalized assistance.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you in resolving the issue promptly.
Do you offer free shipping?
We offer free standard shipping on orders over $70 USD.
What happens if my package is lost or stolen?
If you believe your package is lost or stolen, please contact our customer service team. We will work with you and the shipping carrier to resolve the issue. We suggest contacting your neighbors and checking the surrounding area around your residence. If you are unable to find it, we also suggest contacting your local post office. We are not able to contact your post office on your behalf. If these actions do not resolve your issue, please email the customer service team at help@woshicat.com.
How can I find out about new arrivals?
Stay updated on new arrivals by subscribing to our newsletter or following us on social media, where we regularly post updates.
How can I contact customer service?
You can reach our customer service team via email at help@woshicat.com. We are here to help!